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Last updated: September 22, 2026
You can request a change-of-mind return within 14 calendar days after delivery. The period starts on the day after you receive the item. If products in the same order arrive separately, it starts on the day after you receive the last product.
Email contact@avelhouse.com with your order number and the item you wish to return. You do not have to give a reason for a change-of-mind return. Send your request before the return window ends, then send the product back within 14 calendar days after notifying us.
This is Avelhouse’s voluntary return policy for USA orders. It is in addition to applicable consumer rights; it does not describe a general statutory cooling-off period in the United States.
You may inspect the product to assess its nature and functioning. Please keep all components and the packaging, and do not install, hardwire, alter or use the product beyond what is necessary for that inspection if you intend to return it. These instructions do not remove rights concerning faulty, damaged, incorrect or misdescribed goods.
Change of mind: you are responsible for the cost of shipping the product back to our Miami return address. We do not provide a free prepaid return label for change-of-mind returns. Please use a tracked service and pack the item securely.
Damaged, faulty or incorrect item: Avelhouse covers any required return shipping. Contact us first so we can arrange a prepaid label or collection, or agree to reimburse the necessary return postage. You will not be charged return shipping to correct an issue for which we are responsible.
We charge no restocking or handling fees. Standard USA delivery is free; we do not deduct our original outbound shipping cost from an eligible refund.
Please contact us before sending an item back so we can provide the return instructions. Include your order number in the parcel and retain proof of shipment.
Return address:
Avelhouse — Returns
2250 NW 114th Avenue
Miami, FL 33192-4177
United States
Return-location telephone: +1 786 342 0315
For return requests and customer service, use contact@avelhouse.com or +1 520 727 8154. The return location is separate from Novaxia LLC’s company address in New Mexico.
Please check your order after delivery and contact us promptly if an item arrives damaged, is faulty or is not what you ordered. Include your order number and a description of the issue. Photographs of the item and packaging, if available, can help us assess the problem.
If an item arrives damaged, please contact us within 48 hours where possible. This helps us investigate promptly and does not impose a 48-hour limit on your legal rights.
If a product is faulty, damaged or materially misdescribed and you notify us within 30 calendar days of delivery, you may return it for a full refund, including the original standard delivery charges. This is an Avelhouse commercial commitment and does not limit any longer period or other remedy provided by applicable law.
Do not install or use an item that appears damaged or unsafe. Any return required to remedy an error or defect for which we are responsible will be arranged at our expense. For faults reported later, contact us so we can investigate and provide the remedy required by applicable law.
For an eligible return, we refund the amount paid for the returned item, including applicable taxes. For a change-of-mind return, the return postage you paid is not reimbursed.
For an eligible return under our 14-day policy, we issue the refund without unnecessary delay and no later than 14 calendar days after we receive the returned product or reliable evidence that you have sent it back, whichever occurs first. Any assessment will be completed within this period. We will explain the outcome and the reason if a return does not meet the eligibility conditions stated in this policy.
Refunds are issued in the original transaction currency to the original payment method where possible. After we issue the refund, your bank or card provider may take 5–10 business days to show the credit; this is an estimate and the actual posting time depends on the provider.
Refunds required because we cannot ship as promised will be handled promptly under the applicable shipping rules, including within seven working days where the FTC rule requires it. Store credit will not replace a refund required by law.
Contact us as soon as possible to request an order change or cancellation. We will check whether it can be made before dispatch. If the order has already shipped, the applicable return process will apply.
Change-of-mind returns requested after the 14-day window are considered individually and are not automatically accepted. This does not affect rights relating to faulty products.
We do not offer direct product exchanges. If you would like a different model, size or finish, please request a return in accordance with our return policy and place a new order separately. Eligible returns will be refunded according to the conditions and timeframes stated in this policy.
For damaged, defective or incorrect items, please contact contact@avelhouse.com. These cases are handled under the “Damaged, faulty or incorrect items” section of this policy. Our no-exchange policy does not limit your rights concerning these items.
This policy does not exclude or restrict rights or remedies that cannot lawfully be excluded, including rights relating to defective goods and non-delivery.
Avelhouse is operated by Novaxia LLC. Questions: contact@avelhouse.com · +1 520 727 8154.
