Contact us

Choosing a light, checking an order or arranging a return? We’re here to help with the details.

Send us a message

For order enquiries, include your order number and the email used at checkout.

Customer service hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time (New York), excluding U.S. public holidays.

Questions about a light, your delivery or a return? Get in touch using the details below.

Avelhouse is operated by Novaxia LLC.

Novaxia LLC
8206 LOUISIANA BLVD NE, STE A #8769
ALBUQUERQUE, NEW MEXICO 87113
United States

Returning an item?

Please email contact@avelhouse.com before sending an item back so we can provide the return instructions. Include your order number.

Return address
Avelhouse — Returns
2250 NW 114th Avenue
Miami, FL 33192-4177
United States

Return-location telephone: +1 786 342 0315.

This is a separate return location. For customer service and return requests, use contact@avelhouse.com or +1 520 727 8154.

Read our Returns & refunds policy for eligibility, timeframes and return shipping costs.

Useful information

Response Time

We aim to respond to all inquiries within 24–48 business hours.